To access Request Management module, we kindly ask you to contact your portal administrator admin.customer.portal.sna@safrangroup.com to extend your rights.
Upon receip of your request, Safran studies the validation in max 5 days.
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Keywords: Request Management, Access
I am a power plant engineer and often need to report and request for damages related to Safran Nacelle components operated by hainan airlines.
The new Nacelle Life Portal has created this APP- new request that customers can raise their requests for engineering support during operation. I has noticed that my account is only permitted to review the recent activities and not authorized for access to raise new request. Thus, I have to raise new request by this email: support.sna@customer.safrangroup.com and consequently I can not review the process status of my requests.
So, could you help to authorize my account to access to this APP of new request?
Best regards,
Xunyi Jiang
Hainan airlines