Automatic Claim Closure: When a warranty claim remains in "waiting for details" status for more than 90 days (without any response from the customer), it will automatically move to "Resolved" status.
Addition of Reason for Warranty Claim Reopening: Due to a high number of warranty claim reopenings without supporting justification from customers, two mandatory fields have been added to require justification when requesting to reopen a claim.
Orderbook
Increased Cart Line Limit in E-SPARE Cart: The maximum number of lines in the cart has been increased from 10 to 50.
Order Line View Enhancements: Delivery note and tracking information have been added to the Order Line View within the order book.
Any other request
Remove "AOG" option from general support requests
Keywords: warranty; orderbook; any other request
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